Guides

Guides provide step-by-step instructions for the most common use cases built with HyperTrack.

  • Track work day with visit notes: Record app events as markers to the location timeline of the user. This is the most popular way to provide visibility to ops managers about work performed on the field.

  • Track arrival, exit, route to geofences: Set radius or polygon geofences for all (or group of) devices in the account or specific devices or trips. Get webhooks for arrivals and exits, and generate data for time spent at geofences, route taken between geofences, and idle time (stops) between geofences. Best for tracking time spent and route efficiency relative to known places of business, and correlating this with outcomes from those places.

  • Track live route and ETA to destination: Get live routes and ETA to destination. Available as mobile-friendly views to share with your customers, detailed views to embed in your ops dashboards, webhooks for delays & arrivals, and more. Best for tracking delays and no shows, reducing customer anxiety, and proactively managing escalations before they happen. Improve product experience and reduce customer support costs.

  • Track actual distance: Get actual distance between app events as webhooks to your server as they happen. Best for businesses that rely on distance for billing customers or paying out drivers. Actual distance with HyperTrack is more accurate than point-to-point estimates using maps.

  • Dispatch work to nearby devices: Dispatch work assignments to the nearest available devices based on their live location, and ranking them as nearest first from the first point of fulfillment (pickup, visit, delivery or gig location).

  • Export tracking data by day: Get insights that scores users based on tracking %, and average distances for geotags, trips and geofences. Also export data for just geotags, trips and geofences, Export the insights as CSV and get underlying location and marker data as gzipped JSON. Best for archiving data on your servers and ingesting data into your data lake to build custom data models.

  • Scoreboard: Explore and integrate your scoreboard that provides an account wide view of how operations are progressing today when compared to the past week or month. Visualizations provide trends for tracking rates, average drive distance, average stop duration, average steps walked, devices tracked, trips completed, geotags generated, and geofences visited. Drill downs on trips, geotags, and geofences provide a holistic picture on feature specific metrics that can help your team observe current field operations.