HyperTrack Location AI - Closeout Shift Work AI Agent Demo

How do leading staffing platforms and service companies use AI to finalize orders and process payouts the same-day? Our recent webinar answers this question. Led by HyperTrack Product Manager, Vibhas Jain, we discussed how AI improves operations by automating workflows for shift work and service teams.

The specific workflows that HyperTrack's Closeout Agent addresses are:

Time and attendance - automate clock-in/clock-out and mandated breaks during shfits
Scheduling - match skills with service orders and shifts
Billing and payouts - immediate verification of hours and mileage for fast payouts

The following webinar and demo dives into the Closeout Agent and demo highlights the meal break use case. Read the transcript and watch the demo, let us know what you think!

Welcome, everyone. So, today we're going to talk about closing out orders same day with AI. I don't know how many of you guys are familiar with HyperTrack.

We help shift work marketplaces and service companies and basically anyone with a feel force on the ground, and we help them track work, we help them build trust with their customers, with their workers, and this leads to significant results for our customers.

Results like: 60% reduction in no-shows, 70% improvement in NPS, and, millions of dollars saved every month. So that's what HyperTrack does. And we've been in the industry for a long time and we've learned a thing or two.

So, one of the biggest things that we've learned is, increasingly, workers want to get paid almost instantaneously after working. And it's in everyone's interest. The customer, the business, it's in everyone's interest to close out the shift as soon as possible.

Obviously, the happy path would be that the worker goes to the shift, they perform the work.

The customer's happy, everything went as planned, they get paid instantly. But we all know reality is messier than that, right?

As they say, shift happens, and sometimes shift hits the fan.

And there's always exceptions to the happy path, almost always. In the majority of the cases, there's an exception. There could be a time or attendance dispute, there are no calls, no shows, late cancellations, many, many, many different corner cases. And it's hard to call them corner cases because they happen as frequently as the happy path.

So, what does this lead to? So, usually, people have to be involved. People from the operations team have to make phone calls, send out text messages, and attempt to bridge the gap between the customer, the worker, and the ops team. So even though there's all these automation systems in place, the gaps between them exist. None of these systems are perfect at talking to each other, regardless of what your field force stack is.

We're living in a time where AI is conversational. And there's actual use for it. It can be the glue between all these different systems, which help tie the story together, deal with every single exception in a way that prioritizes the human beings in the transaction, and understands their needs. Helps reconcile the differences.

So without this AI glue. What happens is a lot of compliance issues, a lot of payment clawbacks, delayed payments. This leads to churned customers, churned workers, manual post-shift reconciliation. And all these things can be avoided.

For this reason, HyperTrack is building the world's best Closeout Agent.

The Closeout Agent, is good at one thing - closing out the shift.

It talks to the workers, it talks to your ops team, it talks to the customer if needed.

Finds whatever information all parties are missing, talks to them, confirms that everyone's okay with it, and it closes out the shift. That means it gets everyone on the same page.

Now, what's important is this works regardless of what platform your people exist on.

Whether they're more comfortable on WhatsApp, they're more comfortable on SMS, whether they're more comfortable on voice, or even comfortable with just staying inside your app – the agent works.

Regardless of what channel it operates on and what medium, whether it's text or voice or anything like that.

And with every order, every shift, across all our customers, this agent gets better and better at its singular purpose.

Which is closing out the shift.

If you leverage our in-app SDK, these are some of the kind of things you can eventually do:

Statement of work, which clarifies roles and responsibilities between your customer and your workers.

Confirmation and reminders, so, you can use rich user interfaces integrated within chat, so you can have the best of both worlds. Flexible user interfaces and conversational interfaces.

Expense reimbursement and payment summaries. The worker can look at their payout, look at the dissection of the payout, and they can confirm or dispute. Or they can ask for an explanation. Explain my payout to me.

A happy worker is someone who's been given all the information, their questions have been answered, and they're satisfied, and they got paid exactly how much they expected to get paid.

And all this operates on voice as well.

Some of our customers and workers are more comfortable with phone calls. Even within voice, you'll find a variety of different options, which all convert at a different rate.

You could have inbound phone call, outbound phone call, inbound within app, outbound from your app. There's many different possibilities.

And we work with our customers to discover the channel and the medium which converts the best for them.

And the closeout agent helps revive any disengagement that might occur - with workers or customers.

So that’s what the Closeout Agent does, it supports an ideal experience for your people.

Because, HyperTrack’s role is to improve the experience of the people in your system.

So let's take a look at one of our customers,solutions, they're using the Closeout Agent to improve how they handle collecting meal break data.

So as simple as it sounds, in certain states, every state has its own compliance law for documenting meal breaks for W-2 workers, and if you don't log workers' meal breaks, you are actually non-compliant, and you cannot close out the shift.

And what we heard from customers is they have trouble confirming this, and as simple as it sounds, it sounds – it often doesn't work.

This is where conversational intelligence is needed.

So this particular customer uses the HyperTrack Closeout Agent to takes on this small slice of the operational complexity associated with each shift.

So let's take a look at how it works through this demo of the meal break agent.

HyperTrack validates over 1 million shifts per month for leading staffing marketplaces and field service companies in energy, manufacturing, healthcare, light industrial, retail, hospitality, and other industries.
HyperTrack AI agents, workforce apps, location APIs and SDKs enable same day closeout for field service companies and staffing marketplaces. Schedule a briefing at https://hypertrack.com/