Device Status
Reference for HyperTrack device status values and what each means.
A device is either active or inactive at any given time.
Active
Location and activity data is tracking as expected.
Inactive
Location or activity data are not tracking. Error codes for reasons appear in the documentation on handling outages and inactive devices.
The Device API provides insight into outage status. Additionally, webhook payloads with device status updates can help receive outage codes and enable responsive actions.
Disconnected
The HyperTrack platform is unable to sync with the device.
The platform occasionally loses synchronization with devices. When connection restores, the platform syncs offline data for cloud consumption.
If a device never reconnects (such as when lost or the app is uninstalled), it remains disconnected indefinitely.
Impact: the business intends to track this device and the device has lost connection with the HyperTrack platform. Reviewing and removing long-disconnected devices is advisable.
For tracking status definitions and API usage, consult the Manage Tracking Permissions and Outages guide.