We want to share a story with you and tell us if it sounds familiar. A restaurant owner opens an on-demand labor marketplace app and places an order for three bartenders for an exclusive event in two weeks with 300 guests. The ordering process is smooth, three local bartenders on the marketplace sign up for the six-hour shift within hours and everything is going as per the plan.
The big day of the event is here. One bartender out of the three shows up on time, one shows up an hour late and the third bartender never shows up! The restaurant owner calls up customer service fuming and vowing that they will never hire another worker from the marketplace and will warn all restaurant owners about the poor experience! Has this happened to you? Have you ever scheduled a plumber, electrician, or handyman through one of the many home services apps, and they never showed up or showed up late?
Uberize All Services
On-demand marketplace apps for hourly and shift workers are in high demand with triple-digit growth and rightfully so - we want the Uber and DoorDash-like experience for every service, whether it’s hiring restaurant, warehouse, or event security personnel or scheduling a plumber, electrician, or handyman to maintain and upgrade our homes and offices. We want to click the button in the app, select the service provider and have them show up on time to do the job! We also want to know if the service provider is running late and see their progress as they make their way to us. Unfortunately, many of the service marketplaces are unable to provide this level of visibility, resulting in poor customer experience and loss of trust in the brand.
We want to click the button in the app, select the service provider and have them show up on time to do the job!
No more No-shows
There’s a simple and elegant solution to the problem. HyperTrack provides a mobile SDK that is integrated into the worker app with the opted-in location data for a set period such as two hours before the start of the shift. The worker(bartender in our example) receives an app notification, nudging them when it’s time to start off from home to reach the work location on time, factoring in the traffic and estimated time of arrival or ETA. In case the worker does not start off, the operations team receives an alert and can take the next step of calling the worker to check if there’s an issue. They can also take steps to inform the customer and advise them they are working on finding them a replacement.
Automate Clock-in and Clock-out
As the worker (bartender in the example) shows up for the shift at the restaurant, the restaurant owner or manager receives the notification and the bartender is clocked-in automatically, without the need to punch any buttons in the app. At the end of the shift, the bartender leaves the restaurant, with geofencing automatically clocking out the worker. If the restaurant owner is paying fo the travel based on the distance traveled, HyperTrack tracks the distance accurately, making the travel expense reimbursement based on the data, as opposed to an estimate.
Now, instead of hoping that the worker shows up, customers and the operations team know when the worker has started off, when they will show up and can act to find a replacement if necessary. No more surprise no-shows or disputes around hours work. Let the data tell the story and drive automation and efficiency.
Instead of hoping that the worker shows up, customers and the operations team know when the worker has started off and when they will show up.
How easy is it to implement HyperTrack to add the said functionality into your worker app? Over 300 customers have implemented HyperTrack into their worker or driver app in one or two engineering sprints, in as little as 2 to 4 weeks! Start your journey today with HyperTrack’s free trial and we would love to hear from you on how you are designing solutions for ensuring that the work happens reliably and on-time.