Hi, how can we help?

What regions are supported?

HyperTrack works at any place that is mapped and where smartphones work. That's nearly every part of the world.

Can I use HyperTrack with my own mapping solution or views?

Yes, you can build your own mapping views leveraging the tracking data provided by HyperTrack or embed our dashboard views.

Is location data of my users safe?

HyperTrack is a private and secure store for the live location data of your devices. We do not reach out to your users in any way. We do not sell your data to anyone. We use network data to improve the reliability and performance of our services.

Do you comply with GDPR policies?

Currently, we do not comply with GDPR policies. Please cast your vote on our feature request board to help us understand demand.

How can I obtain the tracking data from HyperTrack?

You can access tracking data through REST APIs, webhooks, data exports, or our dashboard.

How long is tracking data stored on your platform?

You can access and query your data up to 30 days into the past. In case you need more, we suggest to collect daily data exports we can provide you through the export feature.

Can I request features that HyperTrack doesn’t provide yet?

Yes, please! We have a feature request board you can use to upvote features you like or create new requests.

How is HyperTrack different from Maps APIs?

HyperTrack maps the user, not the planet.

Mapping the ground truth of the planet, lane by lane and building by building, is a hard problem. Maps do a great job of this, so HyperTrack or any of you don’t have to. Mapping the ground truth of a user, minute by minute and move by move, is a hard problem. HyperTrack does a great job of this, so you don’t have to.

Specifically:

  • Map APIs do not manage your user’s live location data on their servers. You are expected to do so on your own.
    Note: Leading map providers like Google and Mapbox use telemetry data of your app users to improve maps for all to use. Not be confused with managing your users’ data in the cloud for you to access the way you want.
  • Maps SDKs do not give your user’s location back to you in the cloud. You are expected to get it from the device and beam it up to the cloud on your own.
    Note: Google Maps offers live location sharing, timeline and frequently visited places through their consumer app. Not to be confused with getting this data for your app users in the cloud to build your own apps with.

How is HyperTrack different from OS APIs?

HyperTrack tracks location in the cloud, not on the device.

Tracking background location and activity on the device with real-time sensor fusion is a hard problem. OS does a great job of this, so HyperTrack or any of you don’t have to. Tracking background location and activity of devices in the cloud is a hard problem. HyperTrack does a great job of this, so you don’t have to.

OS provided on-device APIs with callbacks in a battery-efficient and privacy-compliant way. HyperTrack provides data through cloud APIs–REST, webhooks, GraphQL, views, exports–with higher accuracy and in real-time.

Specifically:

  • OS does not give you data in the cloud. You are expected to get it on the device and beam it up to the cloud on your own.
    Note: With your permission, the OS sends batches of telemetry data to its own servers and uses this data to improve the accuracy of fused location and activity on the devices. Not to be confused with managing your users’ data in the cloud for you to access the way you want
  • OS does not make location and activity history on the device available to you. You are expected to batch it from the data received in callbacks.
    Note: The OS offers frequently visited places and other location histories through settings. Activity history such as steps is available through OS-provided apps. Not to be confused with getting this data for your app users to build your own apps with.

How is HyperTrack different from workforce automation apps?

HyperTrack is an API, not an app.

If you are looking to buy and not build, delivery management, workforce automation, fleet management, and other vertical apps are the way to go. These are end-to-end solutions for enterprises to buy, deploy and integrate with their systems. Several teams building such apps use HyperTrack.

HyperTrack is for builders. If you are a product team with product managers, designers, and engineers looking to build applications to track the movement of business assets, you will love HyperTrack.

Builders could directly use OS APIs, figure out a way to ingest that data to your servers, use a number of managed services to manage that data, and use maps APIs and SDKs to map the data. All of this takes time and takes away from building the core product. Teams could simply use HyperTrack as the managed service to build faster and better apps with live location.

Although HyperTrack has a suite of open-source sample apps to give you a headstart, HyperTrack is application agnostic. Product teams have used HyperTrack to build apps for peer-to-peer ridesharing, vertically-integrated services, large enterprise fleets, gig workers, on-demand delivery, trucking, and many more.

How is HyperTrack different from Geofencing SDKs?

HyperTrack is built to track business, not consumers.

If you are looking to track consumers of an app with millions of users, so you can advertise better, personalize content, or infer movement patterns for governments and hedge funds, geofencing SDKs are the way to go. These are low footprint SDKs with on-device geofencing for apps with limited permissions to use location.

HyperTrack works best when you are looking to track live location of business assets with explicit permission, and get that data securely and privately in the cloud. If you are tracking anything that moves with direct commercial value, you will love HyperTrack.

Businesses could use free tiers of geofencing SDKs built for consumer apps. This would restrict you to tracking the places that users have been, and miss out on the movement in between. HyperTrack is built for tracking all user movement in the cloud.

Is HyperTrack open sourced?

HyperTrack's live location tracking in the cloud is proprietary software. All apps, views, and libraries that use this live location data to build applications are open sourced. Some SDKs that generate movement tracking data on devices will be open sourced as well.

Are there any hidden fees?

No hidden fees! Our simple pricing includes unlimited use of APIs, data exports, webhooks, and views.

When does my card get charged?

At the end of the month. Partial months are pro-rated.

When does a device get counted for billing purposes?

When any locations are generated from the device during the month. We do not charge for device registration or initialization.

Do I get billed for every session viewed or number of devices viewing?

No. You are only billed for tracked devices. No additional fee for unlimited views of devices through web or native apps.

Can I try HyperTrack for free?

Yes! The product comes with a free developer account with 100k events per month. Once you are ready to go to production, add your card for undisrupted usage.

I have been testing HyperTrack with a few devices - why is my bill showing many more?

For privacy reasons, the mobile operating systems generate new device IDs at every re-install of an application. Our technology stack depends on device IDs to match tracking information. If you are facing this issue, please email help@hypertrack.com to get help.

Do you offer volume pricing for enterprises?

Yes. We offer volume pricing for over 5,000 devices. Please email help@hypertrack.com to get in touch.