Scheduling & Assignment

Backfilling Last-minute Cancellations

HyperTrack delivers over 95% fill rate with real-time matching of the workers with shifts

Last-minute Cancellations
Happen All the Time

Lisa, a travel nurse, got into a fender bender on her way to a patient visit.

She had to tap "Emergency Unavailable" in her app.

Nia, another qualified nurse just finishing her shift nearby, received a ping: "Urgent visit at 2 PM".

With one tap, Nia accepted and was on her way.

30 minutes later:

Lisa could focus on her incident, no stress.
The patient got cared on time.
Nia earned bonus pay for the extra shift.

No panic. No delay. No missed care.

Lisa, a travel nurse, got into a fender bender on her way to a patient visit.

She had to tap "Emergency Unavailable" in her app.

Nia, another qualified nurse just finishing her shift nearby, received a ping: "Urgent visit at 2 PM".

With one tap, Nia accepted and was on her way.

30 minutes later:

Lisa could focus on her incident, no stress.
The patient got cared on time.
Nia earned bonus pay for the extra shift.

No panic. No delay. No missed care.


What HyperTrack did the background:     
•  Flagged the last-minute cancellation    
•  Performed a nearby search, and found another nurse—nearby, available, and with the same skillset.    
•  Re-assign the visit to the available nurse

Why Late Cancellation matters

Late cancellations reduce fill rate and revenue

Erode customer trust, cause churn

Overstaffing adds cost

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Backfills Cancellations

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Include workers on routes to dynamically find the best worker for an order to optimize your KPIs

Stop losing shifts to cancellations. Get started today!