Purchase HyperTrack services in advance to lock in discounts and secure predictable costs. Unused funds roll over with renewed or upgraded agreements. Request a quote.

What’s a “tracked user”? 

For Track and Assign & Track, we bill based on the number of unique mobile devices that generate HyperTrack live location data using our iOS or Android applications or a custom application built with HyperTrack SDKs. This is usually each driver for a ride-sharing or delivery service, or each member of a field service team.

When does a tracked user get counted for billing purposes?

For Track and Assign & Track, we don’t charge for registering or initializing a device—only when a user device generates a location during the month.

Do I get billed for every session viewed or number of devices viewing?

No. It’s always free to view tracked devices through the HyperTrack dashboard, embeddable views, or native apps.

Why does my bill show multiple devices?

HyperTrack depends upon unique device identifiers to match tracked device users, but Android and iOS can generate new device IDs when you uninstall and reinstall an application. If you are facing this issue, contact us at help@hypertrack.com.

The HyperTrack team is distributed across timezones and we’re highly responsive in both the public HyperTrack Slack community and to private support requests*. Have a question? Want to brainstorm? Need help understanding your bill? Join our Slack, send us a DM, or schedule a call.

* Private support is available to customers of Pay As You Go, Track, and Assign & Track plans