How far can I go with the Starter Plan?

The Starter Plan is great for trying the fully-featured product features and testing your integration  for as long as you want before going to production. Once you a ready to start rolling out to field users on the move, it is time to go to production.

When should I choose the Production plan?

Production is the best way to start. You only pay for the business value delivered (orders, searches, visits, geotags), irrespective of the number of app users tracked. This gives you most control, flexibility and predictability as you scale up.

What if I don't use features and just track users?

If you want to start by just tracking users, you can. Each app user tracked without use of features (orders, nearby, trips, geofences, geotags) will be billed at $1 per month.

When should I consider the Custom plan?

Get a quote for a custom plan when your monthly bill starts to exceed $1,000 per month. Forecast your feature usage and secure a discounted fee that fits your business model. You get predictability in budgeting costs, while still enjoying the benefits of paying for what you use each month.

Do you offer volume discounts?

Yes. With volume term commitments of one year or more, you get discounted rates that apply to all features.

Is there a way to simply track user location without using features?

Yes. We offer this option to high volume customers tracking over 5,000 users per month.

Do you have a staging account for production customers?

Yes, once you are in production, we recommend that you set up a separate account as staging. Staging accounts have fewer rate limits than start accounts. They help you keep your test and production environments separate. Staging accounts are free.

Do I get billed for the number of views, API calls, webhooks or exports?

No. Consuming the features through all interfaces is unlimited use with no additional fee.

Why am I charged multiple times for the same user in my Custom pay-per-user plan?

HyperTrack uses unique device identifiers to match tracked devices with users. Android and iOS generate new device IDs when users uninstall and reinstall an app. If you use unique identifiers in your device name, we can set up billing such that you do not get charged for multiple devices for the same user. If you are facing this issue, contact us at billing@hypertrack.com.