Reimagining the Healthcare Staffing Industry by Connecting Clinicians and Facilities Directly to Improve Patient Care

Company

Location

Murray, UT

Founded

2018

Category

Shift Work Marketplace

Who is Nursa?

Nursa is a nationwide platform that exists to put a nurse at the bedside of every patient in need quickly and safely, removing the financial strain and operational gaps of traditional staffing methods.

Nursa’s real-time technology enables hospitals, health systems, skilled nursing facilities and community organizations to easily secure qualified, local nursing talent for per diem shifts. Nursa helps healthcare facilities fill short-term staffing shifts with clinicians who look for flexibility.

The company streamlines the per diem process of filling shifts by connecting facilities directly to its network of available clinicians. Once a shift is posted, Nursa makes it immediately available to nurses and nursing assistants who can then request to fill the shift. Facility directors can then review all interested clinicians and schedule the one that fits their needs.

Business Need for Location Intelligence in Nursa Platform

Nursa is rapidly growing as the preferred platform for hospitals and other healthcare facilities to hire nurses and clinicians to staff shifts across the United States. Nursa’s CEO, Curtis Anderson, was named one of the “Top 50 Leaders Shaping the Gig Economy” for creating the leading marketplace for connecting nurses and nursing assistants with facilities. As Curtis evaluated the entire lifecycle of hiring with the Nursa platform, three areas showed the compelling business need for adding location intelligence to improve business outcomes:

Pre-shift: Preemptively addressing no-call no-show (NCNS) and/or late arrival situations (notifying facilities and ops in advance, allowing more time to find a potential replacement)

  • As a facility scheduler, when I schedule a clinician, I need visual confirmation that they are on their way and will arrive and complete their shift on time.

  • As a clinician, when I’m scheduled on a shift, I need reminders to help me arrive on time.

On-shift: Accurate shift reporting (automating clock in/out, mediating clinician/facility shift report disputes, resolving facility inquiries and invoice complaints, “proof of work”)

  • As a clinician, when I start a shift, I need an easy way to confirm my arrival so I can get paid instantly.

  • As a clinician, when I complete a shift, I need an easy way to confirm my shift so I can get paid instantly.

Post-shift: Accurate payments that are fair to the facilities and clinicians:

  • As a facility decision maker or accounts payable contact, when I receive an invoice, I need data to ensure that it is accurate (e.g., a way to compare invoice line items against facility time tracking data and/or a trusted time tracking data feed from Nursa).

  • As a clinician, I want to be paid as soon as possible for the shift, based on the hours worked. 

The Nursa team engaged HyperTrack, the leading location intelligence solution provider for shift work marketplaces, for a six-week rapid onboarding program.

Adding HyperTrack’s Location Intelligence to the Nursa Platform with six-week onboarding

Timeline

Phase

Nursa team 

HyperTrack team

Objectives

Activities and key moments

Week 1

Week 2&3

Week 4

Week 5&6

Business Value Discovery and Scoping 

Solution Planning and Implementation

App Rollout 

The initial launch of location intelligence for the Nursa platform

CEO, CTO, Product Management Leader

CEO, CTO, Product Management Leader, Marketplace Billing and payments Engineering Lead , Engineering Manager and team members

CTO, Product Management Leader, Marketplace Billing and payments Engineering Lead, Engineering Manager and team members

CTO, Product Management Leader, Marketplace Billing and payments Engineering Lead, Engineering Manager and team members

CEO, VP of Product 

VP of Product, VP Engineering and mobile team  

VP of Product, VP Engineering and mobile team 

VP of Product, VP of Engineering and mobile team

  • Define the ROI thesis, success metrics, and user stories for the pilot. 

  • Define the pilot rollout scope and estimate volumes.

  • Create the production-ready build-out of the solution with the integrated architecture, workflows, and reporting/dashboards

  • Engage legal and security to review documentation for the rollout

  • Rollout the Worker App iOS and Android updated builds with the HyperTrack SDK

  • Go live in the selected pilot scope and establish the ROI thesis.

  • Go live for the initial launch for the worker segment with the updated app

  • HyperTrack and Nursa teams connected by Slack 

  • Demo of HyperTrack product

  • Discuss and agree upon the business value delivered by HyperTrack for each phase of the shift lifecycle (Pre-shift, On-shift, Post-shift)

  • Discuss and prioritize the use cases for the rollout 

  • “Hello World” Proof of concept for HyperTrack - Nursa Integration completed

  • Draw up HyperTrack and Nursa joint solution architecture

  • Set up workers and places, create workflows to initiate and complete work tracking, and consume the data and views HyperTrack generates

  • Ensure the workforce has the updated app with permissions enabled

  • Create Workers in HyperTrack for Nursa’s workforce and ensure tracking permissions and workflows are set up correctly 

  • Start tracking shifts for segments in the pilot scope

  • Review tracking data and validate worker presence during shifts and other questions for proof of work

Joint Solution Architecture for delivering location intelligence for the Nursa Platform

Streamlining the Nursa marketplace operations with Location Intelligence

The Nursa team is excited and looking forward to leveraging location intelligence from HyperTrack to improve the fill rates by detecting No-Call No-Show (NCNS) sooner and acting on those to provide backfill with a nearby nurse or clinician. Having access to impartial location data for the entire shift lifecycle empowers the Nursa team to pay the nurses and nurse assistants based on the hours worked while ensuring that facility managers have complete visibility of the shift workers, minimizing the payment disputes due to differences in the hours worked.

The Nursa team also looks forward to leveraging location data to predict NCNS with higher accuracy and roll out instant pay solutions for workers with the highest reliability ratings.

About HyperTrack

HyperTrack provides the building blocks to add location intelligence to the shift work marketplace, field service management, and CRM solutions such as HubSpot and Salesforce. Our APIs and SDKs for planning, assigning, tracking, and verification learn from the ground-truth data to improve operational KPIs, including job completion or fill rate, workforce reliability with lower No-Call No-Show(NCNS) incidences, higher productivity, and on-time delivery.

HyperTrack provides workforce automation and proof-of-work solutions trusted by over 300 companies worldwide in various industries, from technology, light industrial, security, retail, hospitality, and healthcare to energy and transportation. Start building with the free trial at https://hypertrack.com/

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Shift Work Summit

Sep 26, 2024

The Shift Work Summit (formerly Gig Work Summit) is the premier event for product and ops teams who are building the tech and processes for shift work marketplaces and internal labor pools. This event is for those who scale hiring for both 1099 and W2 workers in healthcare facilities, retail, light industrial, hospitality, oil and gas and other industries.

If you are working in a shift work marketplace or building internal labor pools, we're calling upon you to share your expertise and insights with an audience of your peers to move the industry forward.

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