Sweetie Boy Improves Route Planning and Operations with HyperTrack

Manually planning routes for Sweetie Boy’s driveaway business was particularly difficult for their team. The driveaway business represented a significant portion of their overall orders and was growing. What was once 400-5000 moves per month for 8,000 vehicles is now 8,000 moves involving pickups and drops.The planning process for this direct-to-consumer line of business required a separate and distinct manual process from their primary dealership-focused line of business.

Coordinating available gig worker drivers with relevant deliveries and efficient routes requires planners who leverage local knowledge while using highly manual spreadsheet-based processes. These planners became over-burdened and the specialized nature of their work made it such that achieving scale by hiring more planners was not viable.

In order to solve this problem Sweetie Boy needed to future-proof their systems to manage an exponentially increasing number of deliveries. They needed to implement a solution to automate planning, routing, and tracking at a scale beyond the scope of their existing TMS - which did even have any mobile tracking functionality.

With a clear understanding of what was required to build a solution, leadership at Sweetie Boy began to envision an end state defined by end-to-end automation with planning, assignment and tracking integrated into their TMS.

While searching for a partner to build complex location-based workflows, technology leaders at Sweetie Boy found HyperTrack. After evaluating SDKs and APIs that could be applied to their use cases, Sweetie Boy decided to build this functionality within their tech stack.

By having the ability to document travel in real time, operations teams are able to capture the location of gig worker drivers and share this with all necessary parties. By giving customers and shippers key information about the location of vehicles, operations teams can easily find and resolve errors and answer questions about delays and ETAs.

By having the ability to create routes validated by ground truth data, operations and planning teams at Sweetie Boy have developed systems to learn and generate better routes. Leveraging these set of APIs enabled the team to manage fleet constraints like shift times, capabilities, and distance to improve scheduling and assignment of vehicle deliveries.

Since the operations teams have the location data throughout the fulfillment process, HyperTrack allows streams of this data to be presented on dashboards. By receiving this data through webhook streams, Sweetie Boy operations teams can see drivers and vehicle deliveries on a map in real-time.

These solutions provided a core foundation for the team to build the custom workflows that fit the business needs of Sweetie Boy’s complex operations.

By using HyperTrack SDKs and APIs to build custom workflows for their drive away business, Sweetie Boy was able to see significant benefits. The team achieved end-to-end automation with planning, assignment and tracking integrated into their TMS, powered by HyperTrack.

By implementing HyperTrack, the team was able to automate the planning of their orders and increase visibility throughout the order fulfillment process. Manual planning was reduced by 80% and the number of orders tracked automatically increased remarkably from less than 10% to 80%.

The team was able to bring transparency to all aspects of the fulfillment process by building mobile applications that made it easy for drivers to document deliveries, and present this data in realtime via webhooks to custom embeddable dashboards.

By using the above APIs, SDKs, and webhooks Sweetie Boy was able to design an elegant solution to the challenges of planning, assigning, tracking and verifying delivery in the drive away vehicle transport space. The team now has the ability to scale without impacting the capacity of their planners, ensuring the high quality of service that their customers expect.

HyperTrack provides the building blocks to automate on-demand jobs and workforce. Our APIs and SDKs for planning, assigning, tracking, and verification learn from ground truth data to improve operational KPIs including job completion rate, workforce reliability, productivity, and on-time delivery.

HyperTrack provides workforce automation and proof-of-work solutions that are trusted by over 300 companies worldwide across various industries, from technology, light industrial, security, retail, hospitality, and healthcare to energy and transportation. Start building with the free trial at https://hypertrack.com/