In an industry that is as investment intensive as oil and gas, teams need to create systems to optimize resources and streamline operations. W Energy’s integrated architecture approach simplifies the technology footprint for servicers by giving them a cloud platform that is customizable, robust, and reliable. Most importantly, W Energy tools deliver data to the teams that need it - operations teams in the field, at plants, and at finance. These teams depend on accurate data for forecasting, planning, and reporting to stakeholders. In order to capture the most accurate data for field operations, the W Energy team needs solutions that are able to visualize which assets in the field are being serviced and when.

The W Energy team built tools to accomplish these ends, but as customer requirements became more stringent and complex, the need for real-time location data for agents servicing field equipment became more necessary. Accordingly, the team identified requirements for live route data and more accurate documentation of field equipment visits - both of which should be visible in operations dashboards. As a team with significant expertise in building cloud technology, these requirements were within the team's scope. However, they quickly realized that these requirements called for logistics and mapping experience that existed outside of the existing team's purview. Looking for third-party consultants and platforms that could accelerate their development efforts, they were introduced to HyperTrack.

HyperTrack solution engineers learned more about their requirements and noticed a fit to partner to help build their roadmap. Specifically, HyperTrack could deliver expertise that worked well with W Energy’s team of engineers. HyperTrack’s API-first approach allowed the W Energy team to benefit from the logistics technology they needed without distracting them from their core expertise of coordinating software ERP solutions for specific aspects of the oil and gas industry.

The W Energy team is rolling out the following APIs as part of their logistics solution:

By having the ability to document travel in real time, operations teams are able to closely measure the productivity of technicians and plan equipment maintenance in the field. By providing per-trip data, managers benefit from historical data that can improve their operations at scale, while building on granular insights. The powerful combination of real-time information and aggregate data allows tech teams to transform location intelligence into business value.

Operations teams needed to automate the documentation of work on the site including the time when the service professional reached the well and when they left the location. Using HyperTrack’s Geofences API, the engineering teams are able to build solutions to automate this documentation and better predict when equipment can be serviced. Customers can get an Estimated Time of Arrival or ETA as well as a message informing them when the service provider is nearby and the entire timeline for the job completion including arrival, service, and departure time is tracked automatically based on the geofence established around the service location.

Since teams have the data from geofence visits and tracking service providers, HyperTrack allows streams of this data to be presented to dashboards within their operations control tower via webhooks. This data gives teams real time insights and the ability to easily address issues with service providers and report on the state of equipment in the field. By receiving this data through webhook streams, customers can be flexible as to how this data is consumed and presented, giving tech teams more control over how they use location data within their environment.

By building custom workflows that are dependent on logistics and location data, W Energy is able to fully support their customers. The team was able to build a workflow management tool, JOYN, to connect the enterprise to the field; so management can receive required reporting and operations teams can coordinate tasks for field service technicians in real time.

By using HyperTrack APIs, the JOYN mobile app allows field service technicians to prioritize their daily tasks and automate the verification of work completed. Teams are now able to answer questions in real time about the condition of producing wells and provide data that distills their operations into critical KPIs that can be monitored and adjusted over time. This transparency gives W Energy the reliability that their customers depend on as they forecast, plan and determine operations for equipment in the field. These efficiencies culminate in greater productivity for field teams as their activities are guided by validated ground truth data. As a cloud service provider, the W Energy team was able to easily integrate the power of logistics technology into their tech stack. This allows them to use logistics as a strategic lever to drive the overall goals of the business.