Scoreboard provides an overall view of how operations are progressing with the ability to review historic data for comparison. Visualizations provide a clear indication of trends based on key metrics while focusing on a current day’s status.
To begin receiving value from your scoreboard, first register and start tracking a device. You can either install the Hypertrack SDK into your mobile application, or use the quickstart app to get started.
The Scoreboard updates with data every 30 minutes. If the device starts tracking within this window, data will be visible after the next 30 minute boundary.
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Once at least one device is tracked within your account, you can view information on tracking rates, average drive distance, average stop duration, average steps walked, and the devices tracked. For customers that use Trips, Geofences, and Geotags, the view provides drilled-down insights in addition to basic aggregated totals:
- Trip users can now view trip tracking rates, incomplete trip rates, arrival rates, completion rates, and on-time arrival rates for scheduled trips. Additionally, the metrics for average time spent at the destination, average delays, and average trip distnaces is now available
- Geofence users can view metrics including the average time spent at a geofence, average idle time spent outside a geofence, average route time to a geofence, and average route distance to a geofence.
- Geotag users can view the average route time and average route distance between geotags generated
This table encapsulates the key metrics found on the Scoreboard:
|App users||Total app users intended to be tracked on a specified day. This chart categorizes users as active, inactive, and disconnected.|
|Inactive app users||Inactive app users categorized based on the reason for inactivity for the current day.|
|Tracking rate||Percentage of the total time that devices were tracked relative to the time they were intended to be tracked on a given day. Tracking rates are often impacted by outages.|
|Average drive distance||Average distance driven by all app users on a specified day. This is an indicator of the distance covered by each app user tracked driving a vehicle.|
|Average stop duration||Average time spent being stationary by all app users on a specified day.|
|Average steps walked||Average steps walked by all app users on a specified day.|
|Trips||Total number of trips that were started and completed by all app users on a specified day. Depending on your use case and implementation, trip counts typically correspond to your orders, routes, or work days. Use this to review how much work was done by each user. This is available when trips are created.|
|Geofences||Total number of geofence visits by all app users. Geofences typically correspond to relevant locations to your business, such as service areas, distribution centers, or retail stores; and a higher number corresponds to more such visits. This is available when geofences are created.|
|Geotags||Total geotags generated on a given day by all app users. The number of geotags typically correspond to your orders, and depends on your use case and implementation. Use this to review how much work was done by each user. This is available when geotags are generated.|
|Tracking rate (Trips)||Percentage of trips that tracked once the trip started.|
|Arrived at destination (Trips)||Percentage of trips that arrived at the specified destination location.|
|On time arrival (Trips)||Percentage of trips that arrived on or before the scheduled arrival time for each trip.|
|Completed at destination (Trips)||Percentage of created trips that were completed at the destination location.|
|Incomplete rate (Trips)||Percentage of trips that were not completed on a specified day.|
|Average time spent at destination (Trips)||Average time spent at the destaintion by app users for a specified day. This metric is available when the scheduling feature of trips is used.|
|Average delay (Trips)||Average delay time across all trips that were delayed on a specified day.|
|Average distance (Trips)||Average distance tracelled by app users across all on a specified day.|
|Average geofence time (Geofences)||Average time spent by all app users within all geofences for a specified day.|
|Average idle time (Geofences)||Average time spent stationary by all app users before arriving at geofences on a specified day.|
|Average route duration (Geofences)||Average time taken to reach the different geofences visited by app users on a specified day.|
|Average route distance (Geofences)||Average distance between sequential geofences visited by app users on a specified day.|
|Average route duration (Geotags)||Average time taken to reach the different geotag locations generated by app users on a specified day.|
|Average route distance (Geotags)||Average distance between sequential geotag locations generated by app users on a specified day.|
Our customers have begun using this view to:
- Monitor and investigate anomalies in app user tracking
- Observe time spent for gig tasks at their customer locations
- Understand and observe trends on the distance covered by their workforce
- Understand what happens on trip completion to identify opportunities for operational improvement
- Monitor the idle time between visits to optimize routing
By providing a quick view through a simple, clean, and interactive design, the scoreboard highlights information that can help field operations managers make effective decisions.
For questions or comments about scoreboards, please do not hesitate to contact us.