Scoreboard provides an overall view of how operations are progressing with the ability to review historic data for comparison. Visualizations provide a clear indication of trends based on key metrics while focusing on a current day’s status.
Our customers have begun using this view to:
- Monitor and investigate anomalies in app user tracking
- Observe time spent for gig tasks at their customer locations
- Understand and observe trends on the distance covered by their workforce
- Understand what happens on trip completion to identify opportunities for operational improvement
- Monitor the idle time between visits to optimize routing
By providing a quick view through a simple, clean, and interactive design, the scoreboard highlights information that can help field operations managers make effective decisions.
To begin receiving value from your scoreboard, first register and start tracking a device. You can either install the Hypertrack SDK into your mobile application, or use the quickstart app to get started.
The Scoreboard updates with data every 30 minutes. If the device starts tracking within this window, data will be visible after the next 30 minute boundary.
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Once at least one device is tracked within your account, you can view information on tracking rates, average drive distance, average stop duration, average steps walked, and the devices tracked. For customers that use Orders, Geofences, and Geotags, the view provides drilled-down insights in addition to basic aggregated totals:
- Trip users can now view order tracking rates, incomplete order rates, arrival rates, completion rates, and on-time arrival rates for scheduled orders. Additionally, the metrics for average time spent at the destination, average delays, and average trip distances is now available
- Geofence users can view metrics including the average time spent at a geofence, average idle time spent outside a geofence, average route time to a geofence, and average route distance to a geofence.
- Geotag users can view the average route time and average route distance between geotags generated
App Users Scoreboard
App users scoreboard view allows you to see current and historical tracking rates, average drive distance, average stop duration, and average steps walked by app users in your account. Further below, you can see how many users were active in your account for the period. Reasons for inactive app users are exposed in the last chart below.
This table encapsulates the key metrics found on the App Users Scoreboard:
|Tracking rate||Percentage of the total time that devices were tracked relative to the time they were intended to be tracked on a given day. Tracking rates are often impacted by outages.|
|Average drive distance||Average distance driven by all app users on a specified day. This is an indicator of the distance covered by each app user tracked driving a vehicle.|
|Average stop duration||Average time spent being stationary by all app users on a specified day.|
|Average steps walked||Average steps walked by all app users on a specified day.|
|App users||Total app users intended to be tracked on a specified day. This chart categorizes users as active, inactive, and disconnected.|
|Inactive reasons %||Inactive reasons that have impacted tracking rate. Hover over the pie chart to see the reason and how to resolve it. The full inactive reason list can be found in the Track App Users guide.|
The orders scoreboard displays current and historical orders data. Please see table below for details.
This table encapsulates the key metrics found on the Orders Scoreboard:
|Orders||Total number of orders that were started and completed by all app users on a specified day. Use this to review how many orders were serviced by all users on a given day.|
|Tracking rate||Percentage of orders that tracked.|
|Arrived at destination||Percentage of orders where the app user arrived at the specified destination location.|
|On time arrival||Percentage of orders where the app user arrived on or before the scheduled arrival time for each order.|
|Completed at destination||Percentage of orders that were completed at the destination location.|
|Incomplete rate||Percentage of orders that were not completed on a specified day.|
|Average time spent at destination||Average time spent at the destaintion by app users for a specified day.|
|Average delay||Average delay time across all orders on a specified day.|
|Average distance||Average distance travelled by app users to service all orders on a specified day.|
Geofences scoreboard shows current and historical metrics for geoefencing events generated by your app users with geofences configured in your HyperTrack account. Please see metrics table below for details.
This table encapsulates the key metrics found on the Geofences Scoreboard:
|Geofences||Total number of geofence visits by all app users. Geofences typically correspond to relevant locations to your business, such as service areas, distribution centers, or retail stores; and a higher number corresponds to more such visits. This is available when geofences are created.|
|Average visit time||Average time spent by all app users within all geofences for a specified day.|
|Average idle time||Average time spent stationary by all app users before arriving at geofences on a specified day.|
|Average route duration||Average time taken to reach the different geofences visited by app users on a specified day.|
|Average route distance||Average distance between sequential geofences visited by app users on a specified day.|
Geotags scoreboard shows current day and historical statistics for geotags generated by your app users. Please see table below for further explanation.
This table encapsulates the key metrics found on the Geotags Scoreboard:
|Geotags||Total geotags generated on a given day by all app users. The number of geotags typically correspond to your orders, and depends on your use case and implementation. Use this to review how much work was done by each user. This is available when geotags are generated.|
|Average route duration||Average time taken to reach the different geotag locations generated by app users on a specified day.|
|Average route distance||Average distance between sequential geotag locations generated by app users on a specified day.|
Nearby Searches Scoreboard
Nearby searches scoreboard shows current day and historical statistics for nearby searches made for your account. Please see table below for further explanation.
This table encapsulates the key metrics found on the Nearby Searches Scoreboard:
|Nearby searches||Total number of nearby searches made in a day. These metrics appear when using the nearby API.|
|Percentage of searches with app users returned||The percentage of nearby searches that returned one or more app users.|
|Average app users returned||Average number of app users returned per nearby search per day.|
For questions or comments about scoreboard, please do not hesitate to contact us.