Introduction to HyperTrack

HyperTrack helps businesses around the globe automate their gig-worker tech. Our APIs and SDKs stitch together workflows across cloud, mobile and mapping technology so you can get to market fast with low engineering burden and automated operations.

HyperTrack-powered applications span a wide variety of industries including on-demand services, healthcare delivery, field service management, field sales management, package delivery, trucking and fleet management, etc. The sections below describe the HyperTrack features you can use to automate your workflows!

Features

Our key features are described below:

Ad-hoc Routes: Ad-hoc routes are routes where you workers can take a route to any place at any time without prior intent being shared with HyperTrack.

Track orders using Geotags: Geotags help annotate the location timeline with actions performed by the app user in the app. Every important work done by the app user can be captured as a geotag with a payload that represents it.
Track orders using Geofences: Geofences let you automatically track visits by your workers to known places of interest like industrial sites or known customer locations by creating geofences around them. Workers can simply clock in when they start work and their visits to these locations will be captured along with distance traveled and time spent. Workers do not need to mark their visits manually which increase data collection!

Planned Routes: Planned routes are routes where you share the work that is expected to be done with HyperTrack.

Track orders using Routes: Routes may be used for tracking orders with live routes, ETAs, delays and no-shows. Order tracking with live location is a popular use case across industries and regions. From high growth startups to enterprises delivering products and services to customers, "where's my order?" is a moment of anxiety for customers and ops teams. Operations teams can proactively handle delays & no shows, reduce customer support cost, improve NPS scores, and power a great customer experience with this feature.

Assign Orders: These features are used to assign orders on-demand to nearby drivers.

Nearby Search: for on-demand orders. Proprietary order assignment systems can search nearest users through Nearby API, get a nearest first list of users sorted by live ETA, and merge those results with skills, vehicles, or other business considerations to significantly improve efficiency.

Plan, Assign and Track Orders

Self-improving routes: Businesses fulfilling scheduled orders often need to plan orders routes for drivers ahead of time, like the night before fulfillment, to evaluate routes and share them with ops managers and drivers in advance. Such planning depends on multiple factors including business logic constraints around route distances and duration, driver availability, order SLAs and locations, etc. HyperTrack APIs enable you to do setup order planning easily so you can build order planning to suit your business needs. The Drivers API lets you define driver profiles schedules, Ops Groups API lets you define business constraints for specific ops groups like store starting locations, etc. and the Orders API lets you call our planning systems to get optimized routes for the drivers available based on the business constraints defined. The Orders API also lets you start tracking orders when they are dispatched and learn from fulfillment ground truth to continually improve planning in the future.

Any workflow automation you build requires coordinated orchestration across four potential components:

Fulfillment Management System (FMS): This is the system that accepts orders in your application and determines whether their fulfillment needs to be planned and/or tracked by HyperTrack.b
Driver experience: This is the experience through which your drivers (or workers) manage their work. It is usually the driver mobile app used by your fleet.
Operations experience: This is the experience through which your ops team reviews and manages orders. It is usually the control tower for your operations team.
Consumer experience workflows: This is the experience through which your end customers see the status of their orders. If relevant, it is usually a consumer app or web-view depending on your business.

In the following sections we'll walk through how you can use HyperTrack to orchestrated workflow automation across

API References

Comprehensive references are available for APIs (Drivers, Orders and Geofences), SDKs (iOS and Android), Views (Android), and other details you might need to look up when using the various features of HyperTrack.