Get Insights from tracked data

Introduction

Use Insights to get an aggregate overview of business operations.

• Use App Users Insights (formerly Leaderboards) to get insights by people
• Use Orders Insights to get insights for orders serviced
• Use Geofences Insights to get insights by places
• Use Geotags Insights to get insights by work logged through the app

All insights are available as embeddable views and CSV exports.

Region and Profile selector

Insights may be viewed by app users, orders, geofences, or geotags. For each entity, you may select region or profile set through metadata.

Group by Tags

When data loads for your insights query, you will see your metadata keys as a list of tags.

By selecting a tag, the data shown in the table below will be organized into folders (shown as gray rows with ‘show more’), and numerical fields will become totals or averages. If an additional tag is selected, sub-groups will show once the top level row is expanded, yielding full visibility of the data in relation to your business logic. At any time, disable these groupings by selecting the first tag of the tags that you selected.

You may search against the values of any column to produce an even more finely filtered view as needed.

App Users Insights

App Users insights give a snapshot of your users’ performance over a selected time range. In addition to the columns listed below, you will also see your app users’ profile metadata listed alongside, so that you can sort and make groups using it. Grouping by app user metadata allows you to slice and dice HyperTrack data by the attributes that you use to segment users. Data will be included for all orders, geofences, and geotags that your users may have been assigned, or triggered.

Column	Description
Rating	Overall tracking score of this app user. This is computed using tracking percentage, and behavior for orders, geotags and geofences. A 5-star rating means the user performed perfectly as expected. Use this to measure productivity and reward top performers
App User	App user name
Outages	Outages that happened during selected period and impacted the tracking rate. For a full list of outages check out the Track App Users guide.
Tracking %	Percentage of the time when device was tracked, relative to the time you intended to track the device that day. Disabling permissions for example would reduce the percentage. Use this to review devices that did not track as intended, understand the reasons why, and take corrective action
Orders	Number of orders. The number of orders typically corresponds to your orders, routes or work days, depending on your use case and implementation. Use this to review how much work was done by each user. Shown when using trips
Arrived %	Percentage of orders that arrived at the destination. A high arrival percentage indicates that the app user made it to the destination more often. Use this to measure address accuracy and user behavior. Shown when using trips
On time %	Percentage of orders that arrived on time. A high on-time percentage indicates that the app user arrived at the destination on or before the scheduled time. Use this to measure punctuality. Shown when using trips
Geofences	Number of geofences the app user visited. Geofences typically corresponds to relevant locations in your business, and a higher number corresponds to more such visits
Time Spent (avg)	Arithmetic mean of the time spent at the geofences. A higher time spent at geofences corresponds to more time spent at your relevant locations
Route (avg)	Arithmetic mean of the distance traveled to get to the geofence
Idle Time	Total time the user was stopped on the way to geofences. A higher number corresponds to less efficient travel to get to the geofence
Geotags	Number of app events resulting in geotags. The number of markers typically correspond to your orders, and depends on your use case and implementation. Use this to review how much work was done by each user. Shown when using geotags
Stops	Total stop duration by the app user on this day. Use this to review time spent at work or customer locations
Steps	Total steps walks by the app user on this day. Use this to review the amount of movement at work or customer locations

Orders Insights

Orders insights provide aggregates of your app users’ orders serviced within the selected time range. In addition to the columns listed below, you will also see your orders’ metadata listed alongside, so that you can sort and make groups using these values. Grouping by order metadata to slice your data by the attributes that segment the journeys of your day-to-day operations. An additional group by tag of ‘App User’ is provided to slice data by user.

Column	Description
Date	Date and time of order delivery start
App User	The app user's name
Order Duration	The order's elapsed duration. Use this to flag abnormally short order durations for work orders you expected a full day's worth of work
Service time	The amount of time the app user spent at the destination. Use this to flag shorter or longer than expected time at a destination
Arrived	Boolean of whether the app user arrived at the destination
On Time	Boolean of whether the app user was on time upon arriving at the destination
Completed at destination	Boolean of whether the order was completed at the destination
Drive Distance	Total distance driven by the app user in the order's range from start to completion. Use this to review expenses, payouts and reimbursements related to distance driven
Step Count	Total steps walked by the app user in the order's range from start to completion. Use this to review the amount of movement at work or customer locations

Geofences Insights

Geofences insights provide aggregates of the geofences that have been hit by app users in the selected time range. In addition to the columns listed below, you will also see your geofences’ metadata so that you can sort and make groups using these valuyes. Group by geofence metadata to slice your data by the attributes that segment the key locations of your business. An additional group-by tag of ‘App User’ is provided to slice data by user.

Column	Description
Geofence Markers	The number of times this geofence was visited
App Users	The app users that visited this geofence
Avg Time Spent	The average time app users spent at the geofence. Use this to flag abnormally long stays and to optimize micro-operations on-site
Avg Route Duration	The average time app users spent getting to the geofence. Use this to flag unexpectedly delayed routes and to improve route efficiency.
Avg Route Idle Duration	The average time app users spent stopped while en-route to the geofence. Use this to flag longer than expected delays.
Avg Route Distance	The average distance app users travelled getting to the geofence. Use this to flag longer than expected route and to improve route efficiency.

Geotags Insights

Geotags insights provide aggregates of the geotags that have been logged by your app users in the selected time range. In addition to the columns listed below, you will also see your geotags’ metadata so that you can sort and make groups using these values. Group by geotag metadata to slice your data by the attributes that segment the key moments of your day to day operations. An additional group-by tag of ‘App User’ is provided to slice your data by user.

Column	Description
Date	Date and time of the geotag
App User	The app user's name
Avg Time Spent	The average time app users spent at the geofence. Use this to flag abnormally long stays and to optimize micro-operations on-site
Route Duration	The time that the app user spent between the previous geotag to this geotag. Use this to flag unexpectedly delayed routes and to improve route efficiency.
Route Distance	The distance that the app user travelled between the previous geotag to this geotag. Use this to flag longer than expected route and to improve route efficiency.

Questions?

For urgent needs to help you get your data, or for questions or comments on this topic, please do not hesitate to contact us.