Tracking

HyperTrack enables you to track App Users, Trips, Geofences and Geotags. Tracking app users generates locations annotated with activity and outages. Accurate map-matched distances are automatically generated for drives, durations for stops, steps for walks, estimated distances for system-driven outages, and durations of user-driven outages. Trips may be used for tracking live routes, ETAs, delays and no-shows. Geofences help track arrivals, exits and routes to places of interest. Geotags help annotate the location timeline with actions performed by the app user in the app.

  • Track app users: Tracking app users involves setting up and managing users, managing permissions for privacy, implementing tracking controls so users are tracked only when working, consuming tracked data through views, webhooks and APIs, and avoiding common pitfalls to improve tracking rates.

  • Automate distance-based payouts: Actual distances covered by app users is an important input to financial systems for field workers. Distances are used to bill customers and pay out partners. Accurate distance computation for actual movement builds trust with customers and partners, and saves money by eliminating expensive maps costs involved in distance estimation. That means, a better solution at lower cost.

  • Track live route and ETA with Trips: Order tracking with live location is a popular use case across industries and regions. From high growth startups to enterprises delivering products and services to customers, "where's my order?" is a moment of anxiety for customers and ops teams. Operations teams can proactive handle delays & no shows, reduce customer support cost, improve NPS scores, and power a great customer experience with this feature.

  • Track arrival, exit, route with Geofences: Set up geofences when you expect app users to frequently visit places of interest. These could be your offices, partners, branches, or other places of interest that a group of users might visit over the course of the week or month. Or these could be customer or commercial areas that specific users are expected to visit during the day or week.

  • Track work day with Geotags: Use geotags to generate notes from the user's app. Every important app event that is generated by your app user can be captured as a geotag with a payload that represents it.